We are very sorry that your order had to be cancelled.

We have very strict measures in place to make sure our platform is of the highest standard. Your order was cancelled due to one of the following reasons:
Seller did not ship on time
The item from the seller did not pass authentication

To ensure cancellations do not happen regularly, we charge sellers a penalty fee if they don't follow our guidelines. We have processed a full refund to your bank. It can take up to 3 business days for it to show up in your account. This can vary depending on your bank.
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