Question 1

Where can I track my order?

Accepted Answer

You can track the progress of all your orders by clicking here.

Question 2

What are the instructions for the Standard option?

Accepted Answer

List your items on our platform. Once your listing is sold, you will be notified and will need to ship your item to us for authentication. You must ship within 3 business days.
Print out the shipping label and order confirmation from your Onfeet account.
Place your item and this page inside a shipping box. Each order must be shipped separately, 1 shipping box per order.
Seal the shipping box with strong tape and attach the shipping label on top. DO NOT use plastic bags.
Drop your package off at a DHL access point or book a collection by clicking here. Make sure your shipment is scanned!

Question 3

How can I contact Onfeet?

Accepted Answer

You can contact us through our live chat or email us at support@onfeet.com

Question 4

What are the Standard listing fees?

Accepted Answer

Below is a breakdown of the seller fees for Standard:

10% service fee
€10 shipping fee

Question 5

How does selling with the Standard option work?

Accepted Answer

This option requires you to send the item to us after it has been sold. We will provide a shipping label. You must ship within 3 business days to avoid any extra charges. After your item passes authentication, we will process your payout.

Question 6

When will I receive my order?

Accepted Answer

The estimated delivery times are as follows:

For the fast shipping method you can expect to receive your order in 1-2 business days
For the standard shipping method you can expect to receive your order in 5-8 business days.

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